Frequent questions

Who we are?
Geusu is a Sicilian winery that treats wines and pastries of our production.

What we offer?
Our company, as a young man is constantly evolving, our policy is to make known and appreciated the excellence that our land offers. We put wine in the foreground, but we also offer a wide choice of typical sweets. Made only in our area.

Is my personal data safe?
By entering your data on geusu.it you are safe. For more details read our Privacy Policy.

I would like to contact Geusu or make suggestions: what should I do?
Your opinion is very important to us. Write to vinigeusu@gmail.com and we will reply as soon as possible.

Can I cancel an order placed?
After an order has been concluded and sent, it is no longer possible to cancel it. If you had any problems during the purchase, write to vinigeusu@gmail.com and explain what happened. We will do our best to get back to you as soon as possible.

How can I return a product?
To find out the return procedure, consult our conditions of sale or write us an email to vinigeusu@gmail.com

I have received a damaged bottle or one that I don't like: how can I return it and be refunded?
Our courier is very careful to handle delicately the parcels sent by Geusu to its members. If for some reason one or more bottles have arrived damaged at your address, immediately contact our customer care at vinigeusu@gmail.com and explain the extent of the damage. They will answer you as soon as possible. In case of damaged goods you may be asked to send us the bottle to be returned and to send us a photo with the description of the damage via email in order to avoid similar inconveniences in the future.

Can I change my parcel delivery address?
Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time.

What kind of payment method can I use on Geusu?
You can use Paypal and the main credit cards such as Visa or Mastercard

Is my data safe when I make a payment?
With Geusu you are safe: all payment information is encrypted to ensure maximum privacy.

I requested an invoice but I did not find it in the package. How can I get a copy?
If you requested the invoice at the time of purchase, enter your profile, next to the orders you will find the invoice to download in PDF.

How much does it cost to send a parcel?
Shipping costs are fixed and amount to € 8.90 up to 3kg. However, if your order is equal to or greater than 3kg, the fixed costs will amount to € 14.90. Exceeded 78 euros of expenditure, all shipping costs in Italy are totally free.